• At the Dhwani Bansal studio each piece of jewellery is meticulously handmade using traditional crafting techniques which result in each piece being unique and slightly different from one another. We pride ourselves deeply in the work we do, and are sorry if they don't match up to your expectations!
• All our products go through a stringent quality and safety checks before being shipped out.
• We do not accept Returns or Exchanges for orders shipped to any other country other than the United States.

• We offer free returns for orders placed on our website within the United States of America for a full refund in accordance with our returns policy.
• We do not accept returns for orders shipped outside the United States of America. 

Returns Policy

• For free returns, you must submit a return request within 15 days of the delivery, by logging into your account.  
• The return item should be handed over to the courier partner within 7 days of the receipt of the return label by email.  
• The original shipping fee, if any paid, will not be refunded. 
• You will need to include your packing slip inside the package when you return it to us. Any returns without a packing slip may not be accepted. 
• All item(s) must be returned in the original packaging provided. 
• The item(s) should be returned unworn and in perfect condition. Any returns that are damaged, soiled or returned without their original labels may not be accepted and may be sent back to you. 

Once we receive the returned product(s) in accordance with our returns policy, a refund will be issued to your original payment method within 5 – 7 business days. Please allow up to 7 days for the refund to appear in your account or to show on your statement.  

For any further questions or assistance, please get in touch with us here.  

• We offer free exchange if your order has been damaged in transit / faulty or an incorrect item(s) has been sent out to you.
• To be eligible for free exchange, please notify us at sales@dhwanibansal.com with an image of the item(s) as received, within 3 days of receiving it.
• The new item(s) will be dispatched to you upon receiving the transit damaged / faulty item(s) or incorrect item(s) unworn and in perfect condition in its original packaging.

• An incorrect or outdated address has been given.
• Package has been refused by the recipient.
• Products returned are found to be used or in a damaged condition.
• On the basis of minor colour and design variation.

For any further questions or assistance, please get in touch with us here.